Welcome to The Emin Pasha Hotel and Spa. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, stay at our property, or engage with any of our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
Name Email address Phone number Address Nationality Identification details (e.g., passport or ID) Payment information (e.g., credit card details) Booking and stay details
b. Automatically Collected Information:
IP address Device information Browser type Cookies and tracking data (see Section 6)
c. Health & Wellness Information:
If you use our spa or wellness services, we may collect information related to your preferences, allergies, or relevant medical conditions (with your consent).
2. How We Use Your Information
We use your information for the following purposes:
To process reservations and payments To communicate with you about your booking or inquiry To provide personalized guest services and experiences To improve our website, services, and customer experience To send promotional offers or newsletters (with your consent) To comply with legal or regulatory requirements
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
Trusted third-party service providers (e.g., payment processors, reservation systems) Government authorities, if required by law Business partners (e.g., spa providers, travel agents) when necessary to fulfill your requests
All third parties are required to maintain the confidentiality of your information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and gather analytical data. You can manage your cookie preferences through your browser settings.
7. Your Rights
Depending on your location, you may have the right to:
Access your personal data Correct inaccurate information Request deletion of your data Object to or restrict processing Withdraw consent at any time
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.
9. International Transfers
If you are accessing our services from outside [insert country], your data may be transferred to and processed in countries where data protection laws may differ. We take steps to ensure adequate protection of your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
The Emin Pasha Hotel and Spa 📍 Plot 27 – Aki Bua Road 📞 +256312264714 📧 [email protected] 🌐 www.eminpasha.com
